Bookmark and Share

Clean restrooms can boost business

When it comes to attracting restaurant customers, restroom cleanliness may be as important as food, service and ambience. That finding was reported in a survey of over 1,000 adults by Clorox Professional Products Company.

  • 39% of Americans have immediately left a restaurant or other business because the restroom smelled bad
  • Three in four respondents were disgusted by urine stains and odors in public restrooms
  • 66% said they would refuse to patronize business establishments, such as restaurants or hotels, with unclean restrooms
  • More than half (55%) said they would likely review a business more negatively online or offline based on whether the restroom was clean

Source: Clorox Professional Products Company and Opinion Research Corporation: Restroom Pet Peeves Omnibus Survey; March 2013